Mukesh Narmetta

Dr. Mukesh Narmetta is an Assistant Professor in the Management Information Systems area at Mahindra University, School of Management (SoM). His research interests include enterprise systems implementation (multi-level analysis) and business process change, digitally enabled sharing economy (BoP) models, and technology-enabled remote (hybrid work). His focus of research work is to understand the impact of technology on society in general and business organizations in particular through a socio-technical perspective.

Before joining School of Management, Mahindra University, Mukesh worked with Tata Consultancy Services as a developer, production support executive, scrum master and business analyst.

Besides academia, Dr. Mukesh takes an interest in painting and photography. He is a numismatist too.

• Ph.D. in Management (Information Systems), Indian Institute of Management Kozhikode, India.
  Dissertation Title: Enterprise systems implementation, individual performance, and continuance usage
  intentions: A multi-level investigation
  Committee: Prof. Satish Krishnan (Advisor), Prof. Vidushi Pandey (member), Prof. Keyoor Purani (member)
• Bachelors of Technology (B.Tech.) in Electronics and Communication Engineering from Mahatma Gandhi Institute of
  Technology (JNTU affiliated)

Conferences

• Srija, B., Laharika, Ch., Narmetta, M., Jose, M. Service Failures in the Age of AI: Neutrality, Volatility, and Cross-Platform Discourse. Accepted to present at AMA Winter, Madrid, Spain, 2026.
• Srija, B., Laharika, Ch., Narmetta, M., Jose, M. Service Failures in the Age of AI: Neutrality, Volatility, and Cross-Platform Discourse. Accepted to present at the 23rd AIMS International Conference on Management, IIM Shillong (4-6 Dec 2026).
• Karthick, A., Narmetta, M., Banda, S., Jose, M. Self, Friend, Grandmother: Who Do We Trust AI for Product Recommendations. Presented at the XII Conference of the Italian Chapter of AIS (itAIS), 2025.
• Zameer, R., and Narmetta, M. Navigating the Regulatory Compliance Landscape Using Emerging Technologies. Accepted to present at the 14th ICMC 2025 Conference.
• Zameer, R., and Narmetta, M. Designing a Compliance Centre of Excellence: A Comprehensive GRC Framework. Presented at the European Conference of Information Systems (ECIS), 2025 Jordan.
• Meghana, V., Nandini, S., Tandon, A., and Narmetta, M. (2025). The Social Virtual Reality and Mental Health: A Qualitative Study of VR Chat Experiences. Presented at the 22nd AIMS International Conference on Management, IIM Kozhikode (2-4 Jan 2025)
• Narmetta, M., Krishnan, S. (2020). Competitiveness, Change Readiness, and ICT Development: An Empirical Investigation of TOE Framework for Poverty Alleviation. In: Sharma S.K., Dwivedi Y.K., Metri B., Rana N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 618. Springer, Cham.
• Narmetta, M., & Pillai, R. R. (2019). Ethical issues in Emerging Information Communication Technologies – A Review of Literature, 7th PAN-IIM World Management Conference, IIM Rohtak (12-14 Dec)

Journal Publications:

• Puram, P., Gurumurthy, A., Narmetta, M. and Mor, R.S. (2021). Last-mile challenges in on-demand food delivery during COVID-19: understanding the riders’ perspective using a grounded theory approach. The International Journal of Logistics Management [ABDC: A; ABS: 1]
• Narmetta, M. and Krishnan, S. (2023), Enterprise systems implementation and their impact on employee job outcomes: a review of the literature, synthesis, and framework. Scandinavian Journal of Information Systems [ABDC: A; ABS: 2]

ORCID: 0000-0001-6462-9359

• Assistant Professor and Area Chairperson – MIS & Analytics, School of Management, Mahindra University.

Tata Consultancy Services

• Business Analyst for client PwC
• Scrum Master for an internal Application
• Business Analyst for an internal Application
• Developer (PL/SQL) & Production Support Engineer

• Enterprise Systems Implementation, Continuance Usage, and Assimilation
• Emerging Technologies (GenAI) and Consumer Decision Making
• Healthcare Information Technology and Information Systems
• Compliance and Regulatory Technologies (RegTech)